Call us : (636) 923-8078

FAQ

Leasing Questions

Do I need an appointment? Do you take walk-ins?

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?

Our apartment homes are priced individually based on the amenities and features.

What is the application fee and is it refundable?

Application fees are $50 per person 18 and older occupying the apartment. You may pay these online with a bank account, by credit card (a small fee will apply), or with a personal or cashier’s check to the office. All application fees are nonrefundable. CASH IS NOT ACCEPTED.

How do I apply?

Applications may be found under the “Floorplans” tab of our property website, or you can stop in the office for a paper application during business hours.

Which utilities do I pay?

Residents pay electric directly to Ameren UE. Residents are responsible for paying their portion of water, sewer and trash monthly and this is billed on their rent statement.

What is the security deposit?

Security deposits start at $250 and may increase depending on qualifying criteria.

When is my rent payment due? What day of the month am I liable for a late charge?

Rent is always due on or before the first of the month and a $50 late fee is assessed on the 6th of every month (even Sundays and holidays). A charge of $5 per day is assessed every day after the 6th until rent is paid in full.

How can I pay my rent?

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

What kind of pets do you allow? How many pets may I have?

Up to 2 pets, cats or dogs, are allowed. Pets living in the apartment will require a one-time, nonrefundable $250 pet fee for 1 pet, or $400 for 2 pets in addition to the $150 pet deposit (refundable) for 1 pet, or 2. Monthly pet rent is $35 for 1 pet or $50 for 2 pets. Total maximum weight for pets is 100 lbs. Breed restrictions apply, please contact the office for more details.
 

Resident Questions

If I get a job transfer, can I break the lease?

Yes, if the lease buy-out fee has been paid. A 45-day notice is required before vacating your apartment, and the lease buy-out fee is two and a half times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.

If I am part of the military and receive deployment or reassignment orders, can I break the lease?

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

How can I refer a friend?

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

If something needs to be repaired in my apartment, how do I report it?

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

There is a person who might be staying with me for a while, is that permitted by the lease?

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 14 days, they will need to fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?

We require a 45-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 45 days prior to the lease expiring to provide your written notice.

Do you have cable/Internet services? 

Yes! We offer Charter/Spectrum and AT&T as service providers for all of our resident’s TV and internet services!

Is renters’ insurance required?

All residents are required to maintain renter’s insurance with at least $100,000 worth of liability coverage. We recommend using ePremium.

Can I grill on the property? 

You are allowed to use gas or electric grills on the property. We also provide charcoal grills in our picnic areas.

I am locked out of my apartment/garage. What do I do?

If you are locked out during business hours, you can come to the office to be let back in your apartment. Outside of business hours, you will need to contact a locksmith.

I have lost my apartment and/or mailbox keys. What do I do? 

If you have lost your keys, you may have new keys made at our office during business hours for a small fee.

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